Co-Managed IT Services
Novatech Systems provides co-managed IT services in El Paso — supplemental support for businesses that already have in-house IT staff but need extra coverage, specialized skills, or project bandwidth. This isn’t outsourcing your IT department; it’s backing it up.
Co-Managed vs. Fully Managed — What’s the Difference
Fully managed IT means a provider owns your entire technology stack because you don’t have IT staff of your own. Co-managed is different: you keep your in-house IT person or team, and we plug specific gaps alongside them. Your team stays the point of contact and keeps decision-making authority — we’re an extension of what you already have, not a replacement for it.
When Co-managed IT Makes Sense
Co-managed support tends to fit a specific set of situations: one person carrying the entire IT load with no coverage when they’re out sick or on vacation, a team that’s strong on daily operations but thin on specialized areas like security or compliance, a project that’s bigger than day-to-day work can absorb without falling behind, or growth that’s outpacing what your current headcount can realistically cover. If any of that sounds familiar, co-managed is usually the fix — not hiring a second full-time person.
What We Typically Supplement
The most common gaps we fill: after-hours and weekend coverage so your team isn’t on call around the clock, specialized security monitoring and threat response your generalist IT person doesn’t have time to run, overflow support for projects like migrations and upgrades, and a second set of eyes for a solo IT admin who’s otherwise making every call alone. Our standard SLA applies whether an issue is escalated to us or we’re covering a shift directly — critical issues within 15 minutes, single-user issues within 1 hour, standard requests within 4 business hours.
How the Split Typically Works?
We define scope explicitly up front — which systems, which hours, which ticket types are ours versus your team’s — and we work inside your existing tools and documentation instead of asking you to adopt ours. That scope isn’t locked in forever; it can expand or shrink as your needs change without renegotiating the entire relationship.
Frequently Asked Questions
What's the actual difference between co-managed and fully managed IT?
Fully managed means we own your entire IT environment because you don’t have in-house staff. Co-managed means your team stays in place and keeps decision-making authority — we fill specific gaps alongside them rather than replacing them.
Will you replace our IT person or take over their decisions?
No. Co-managed IT is built to support your existing team, not replace it — your IT staff stays the point of contact and keeps control over the decisions that matter to your business.
What gaps do you typically cover in a co-managed arrangement?
Most commonly: after-hours and weekend coverage, specialized security monitoring, project overflow like migrations and upgrades, and a second set of eyes for a solo IT admin. We scope it to what you actually need.
How much of our IT do we have to hand off?
As much or as little as makes sense for your team. We define the scope together up front, and it can adjust over time as your needs change.
Is co-managed IT cheaper than hiring another in-house person?
Usually, yes — a full-time hire typically costs $60,000-$90,000+ per year in salary and benefits alone and still can’t provide 24/7 coverage on their own. Co-managed support fills the same gaps at a fraction of that cost.
Can we move between co-managed and fully managed later?
Yes. As your business and internal team change, the arrangement can shift in either direction without starting over.
Have an IT team that could use backup?
Have an IT team that could use backup? Let’s talk about where the gaps actually are. Call (915) 208-4442 or email [email protected].